Job Summary
The post holder will be an integral part of the Urology Cancer Hub Team, who works under the supervision of the Cancer & Performance Manager in the Urology Directorate. The main purpose of the role will be to provide dedicated patient centred coordination for patients who are selected for Renal Surveillance via Supported Self Management I. T. system.
The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. They would need excellent computer and data input skills.
People interested in applying who are interested in a secondment would be considered.
Main duties of the job
Coordinates care by providing a single point of access for renal patients under going surveillance .
Has a sound understanding of the tumour specific pathways.
Develops good working relationships with local primary care teams.
Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non-routine.
Refer all clinical and complex enquiries to the team for assessment and review.
Provide basic telephone advice and refer on or sign-post to other sources of support.
Coordinate the necessary assessments, appointments or investigations.
Add identified patient to Supported Self Management I. T. system .
Be able to Guide people through the use of this self management system.
Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
Maintain an accurate updated system on Supported Self Management I.T. system and track all investigations required.
Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely manner.
Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
About us
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
Job description
Job responsibilities
- Coordinates care by providing a single point of access for renal patients under going surveillance .
- Has a sound understanding of the tumour specific pathways.
- Develops good working relationships with local primary care teams.
- Provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices.
- Triage incoming calls and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non-routine
- Refer all clinical and complex enquiries to the team for assessment and review.
- Provide basic telephone advice and refer on or sign-post to other sources of support.
- Coordinate the necessary assessments, appointments or investigations.
- Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate.
- Add identified patient to Supported Self Management I. T. system . Be able to Guide people through the use of this self management system.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
- Maintain an accurate updated system on Supported Self Management I.T. system and track all investigations required.
- Deal with difficult and highly emotive situations in a sensitive manner using a high degree of empathy, understanding, diplomacy and integrity.
- Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely manner. Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice. Work across primary/secondary/tertiary care following the patient as the pathway dictates
Person Specification
Qualifications
Essential
- Diploma level qualification or equivalent in relevant field/discipline
- GCSE English & Mathematics or equivalent
- ECDL or equivalent
Desirable
- Evidence of continued role development
- Willing to undertake learning and development courses
- Basic counselling
- NVQ in Care or similar
Experience
Essential
- Relevant Health or Social Care experience
- Experience of coaching/teaching patients and carers
Desirable
- Previous medical secretarial experience
- Experience co-ordinating a patient workload
Knowledge
Essential
- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet
- Advanced knowledge of medical terminology
- Understanding of person-centred care
Desirable
- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
- Knowledge of relevant cancer treatments, interventions and terminology
- Understanding of Cancer Support and its role across the UK
Skills
Essential
- Able to use own initiative and work without supervision
- Able to prioritise work and work of others
- Possess excellent communication skills
- Effective organisation skills
- Ability to communicate both verbally and nonverbally on a daily basis with people at all levels
- Good observation skills
- Practical problems solving skills
- Ability to work flexibly dependant on the needs of the service
- Tactful and diplomatic with the ability to ask sensitively about information needs
- Ability to retrieve information from a wide range of sources and in different formats
Desirable
- Able to use own initiative and work without supervision
Other
Essential
- Must be prepared to work across different hospital sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 18 July 2024
