Job Overview:
We are seeking a Customer Service Supervisor to join our team in providing excellent service to our diverse customer base. The ideal candidate will have strong leadership skills and the ability to effectively communicate in English and Spanish.
Duties:
– Analyse customer service data to improve processes and customer satisfaction
– Supervise a team of customer service representatives
– Manage escalated customer issues and provide solutions
– Monitor and maintain service quality standards
– Conduct training sessions for staff on customer service best practices
– Multilingual proficiency in English and Spanish is required for effective communication with customers
Requirements:
– Proven experience in a customer service supervisory role
– Strong leadership skills with the ability to motivate and guide a team
– Fluency in English and Spanish is essential
– Excellent communication skills, both written and verbal
– Ability to manage multiple priorities and work under pressure
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- UK visa sponsorship
Reference ID: Customer service supervisor