Overview:
We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will be responsible for overseeing a team of customer service representatives, ensuring exceptional service delivery, and maintaining high customer satisfaction levels.
Duties:
– Supervise and manage a team of customer service representatives.
– Provide leadership, guidance, and support to team members.
– Monitor and analyze team performance metrics to identify areas for improvement.
– Handle escalated customer inquiries and resolve issues promptly.
– Conduct regular training sessions to enhance team skills and knowledge.
– Collaborate with other departments to ensure seamless customer service operations.
– Maintain a positive work environment that fosters teamwork and employee development.
Experience:
– Proven experience in supervising a customer service team.
– Strong communication and interpersonal skills.
– Leadership abilities to motivate and inspire team members.
– Ability to analyze data and make informed decisions.
– Multilingual proficiency, with fluency in Spanish and English preferred.
Benefits:
- Company pension
- Employee discount
- On-site parking
- UK visa sponsorship
Closing Date: 15 July 2024