Customer Contract & Billing Assistant: Sponsorship Available

We are a leading Environmental Health consultancy, focused on making Everyday Safer and we work with a wide range of businesses across Hospitality and Retail. Our clients range from single-site coffee shops and takeaways to supermarkets and pub groups. Basically, anywhere you can eat, drink, sleep or shop in the UK. Some of our well-known clients include Tesco, YO! Sushi, Radisson Hotels and KFC. We’re extremely proud of our 95% customer retention rate.

We specialise in providing risk-management services including Food Safety Audits, Health & Safety Audits, Fire Risk Assessments, Consultancy and Training. All delivered by a highly experienced and well-qualified team of Safety Professionals.

Overview:

We are seeking a detail-oriented and proactive Customer Contract and Billing Assistant to join our Finance Team. The ideal candidate will be responsible for managing customer contracts, handling billing cycles, and ensuring the seamless setup and maintenance of customer accounts across multiple systems. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers to resolve queries and manage the billing process.

Key Responsibilities:

Customer Contract Management:

Validate and approve customer contracts ensuring compliance with company policies.
Manage contract lifecycle, including setup, administration, and termination.
Maintain accurate and up-to-date contract records in relevant systems

Customer Account Setup:

Set up new customer accounts across multiple systems.
Ensure all customer information is correctly entered and maintained in the database.
Coordinate with relevant departments to ensure smooth onboarding of new customers.

Billing Cycle Management:

Manage and set up billing cycles to ensure timely and accurate invoicing.
Generate and distribute invoices to customers in accordance with billing schedules.
Monitor and manage direct debit processes from initiation to completion.

Invoice and Payment Processing:

Resolve invoice queries and discrepancies promptly to ensure customer satisfaction.
Administer on-hold accounts and coordinate with the credit control team to resolve outstanding issues.
Process and apply payments received, ensuring accurate and timely posting to customer accounts.

Customer Communication:

Serve as the primary point of contact for customer inquiries related to contracts and billing.
Proactively contact customers to clarify contract terms, billing issues, and payment status.
Provide exceptional customer service and maintain positive customer relationships.

Credit Management:

Assist the customer credit management team in assessing creditworthiness of new and existing customers.
Monitor and report on overdue accounts, recommending actions to mitigate financial risk.
Support the implementation of credit control policies and procedures.

Qualifications:

Education: Bachelor’s degree in Finance, Business Administration, or a related field preferred.
Experience: Minimum of 2 years experience in a similar role, preferably within a finance or accounting department.

Skills:

Strong organizational and multitasking abilities.
Excellent communication and customer service skills.
Proficiency in using accounting software and Microsoft Office Suite (Excel, Word).

Benefits: