Job Summary
As a leading UK Academic Health Science Centre, we at Imperial College Healthcare NHS Trust pride ourselves on being at the cutting edge of innovation and service development and delivering world class clinical outcomes. We are seeking enthusiastic and motivated professionals to join the Open Access Follow Up Service; a team of 5 Cancer Support Workers, line managed and supported by our Macmillan Patient Support Supervisor. This stratified follow up service supports patients to self-manage, reducing hospital attendances and providing better patient experience, while still safely providing regular monitoring for cancer recurrence. Our team are based at the Charing Cross site, working 8am – 4pm, Monday to Friday.
This is a great opportunity to take on a diverse role incorporating direct patient contact and support delivered over the telephone, as well as administrative duties including data management, case coordination, booking appointments and patient tracking.The ideal candidate will have experience of working with a multidisciplinary team, a good understanding of cancer pathways, advanced communication skills and excellent administrative skills. Previous experience of using Somerset and Cerner systems would be desirable.
Person Specification
Education/ Qualifications
Essential
- GCSE English and Maths (Grade A-C) or equivalent
Desirable
- Evidence of continued role development
- Coaching or teaching qualification
- Psychology or counselling qualification
Experience
Essential
- Relevant health or social care experience
- AfC Band 3 or equivalent
- Experience of multiprofessional working
- Experience of the use of data management
- Evidence of good communications skills
- Experience of coach/teaching patients and carers
- Understanding of the health and social care environment
Desirable
- Experience in coordinating a patient workload
- Knowledge of cancer treatments, interventions & language
Skills/Knowledge/ Abilities
Essential
- Ability to manage difficult conversations
- Ability to manage emotionally charged conversations
- Empathy and emotional intelligence
- Ability to use initiative
- Effective organisation skills and prioritisation
- Observational skills
- Teamworking
- Ability to ask sensitively about needs
- Ability to retrieve and collate information from multiple resources
- Physical qualities such as to meet the requirements of the role with any reasonable adjustments
- Ability to work across multiple sites
Desirable
- Communication training – e.g. Sage and Thyme
Values and Behaviours
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 12 August 2024
