Job Summary
As a Cancer Care Co-ordinator you will be responsible for supporting Medical/ Nursing team (Nurse Specialists) to support appropriate patients referred to the Lung cancer team across the Newcastle upon Tyne Hospitals NHS Foundation Trust (Nursing service within the Thoracic Medicine Unit).
You should be able to show empathy and respect to service users, have good verbal and written communication skills being able to speak appropriately within personal/sensitive situations. Observational skills will be important in this role as will time keeping/prioritising work, accuracy and ability to keeping to deadlines. Good planning and organisation skills will also be required.
Main duties of the job
An exciting opportunity has arisen within the Cardiothoracic Directorate for a 12-month position as a Cancer Care Co-ordinator. This post will support the Cancer Care Specialist Nurses within the Thoracic Medicine unit and duties will include:
- Managing appointments and queries;
- Answering and returning calls to patients, GP surgeries, district nurses, nurse specialists and secretaries;
- Booking tests for patients undergoing investigations;
- Complete referral proformas;
- Ensure patients have follow up plans;
- Prioritise workload;
- Work under supervision of nurse specialists;
- Coach Patients and carers on how to make contact;
- Complete holistic needs assessments with patients.
You should be able to show empathy and respect to service users, have good verbal and written communication skills being able to speak appropriately within personal/sensitive situations. Observational skills will be important in this role as will time keeping/prioritising work, accuracy and ability to keeping to deadlines. Good planning and organisation skills will also be required.
About us
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Job description
Job responsibilities
- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
- Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
- Coordinate the care for a defined group of patients assessed by a registered practitioner.
- Organise and prioritise the designated workload in relation to identified needs.
- Contribute to the holistic needs assessment and the development of an individual care plan.
- Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people.
- Deliver patient-centred, self-management support and education as necessary to non-complex patients, including how to self-assess.
- Coach patients, carers and appropriate staff to understand what signs, symptoms or situations to be aware of that would indicate concern.
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential
- GCSE English language and Mathematics (Grades 9-4) or equivalent qualification / experience
- NVQ 4 or 3 plus additional training to diploma level equivalent or equivalent qualification / experience
Desirable
- Coaching or teaching qualification
- Full European driving licence
Knowledge & Experience
Essential
- Relevant health or social care experience or equivalent
- Experience of multi professional working
- Knowledge of a range of work procedures and practices
- Knowledge of a full range of IT systems
- Ability to work to tight deadlines
- Understanding of patient-centred care
- Understanding of health/social care environment
Skills & Abilities
Essential
- Effective communication skills
- Excellent organisational skills
- A flexible approach to working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 04 August 2024
